Refund Policy

Last Updated: August 3, 2026

1. Overview

At Ancient Lion LLC ("Company," "we," "us," or "our"), we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which you may return products purchased from our website at https://ancientlionllc.com/ (the "Site") and request a refund.

By making a purchase on our Site, you agree to the terms of this Refund Policy. Please read this policy carefully before completing your purchase.

2. Contact Information

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

3. Return Eligibility

3.1 Return Window

You have 30 calendar days from the date of delivery to initiate a return. Returns requested after this period will not be accepted unless required by applicable law.

3.2 Condition of Returned Items

To be eligible for a return, items must be:

  • Unused and in the same condition as when received;
  • In the original packaging with all tags, labels, and accessories intact;
  • Free from damage, wear, or alterations not caused by shipping;
  • Accompanied by a valid proof of purchase (order confirmation or receipt).

3.3 Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items;
  • Gift cards;
  • Digital products or downloadable content;
  • Personalized, custom-made, or special-order items;
  • Items marked as "Non-Returnable" at the time of purchase.

3.4 Proof of Purchase

A valid proof of purchase is required for all returns. This may include your order confirmation email, packing slip, or receipt.

4. Return Process

4.1 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] or call +1 (866) 631-2571 within the return window.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Wait for our return authorization and shipping instructions.
  4. Package the item securely in its original packaging, including all accessories and documentation.
  5. Ship the item to the address provided in our return instructions.

4.2 Return Shipping

  • For returns due to our error (wrong item shipped, defective product, or damaged in transit): We will cover the cost of return shipping.
  • For returns due to customer preference (change of mind, wrong size, etc.): The customer is responsible for return shipping costs. The original shipping charges are non-refundable.

4.3 Inspection

Once we receive your returned item, we will inspect it to verify its condition. We reserve the right to deny a refund if the item does not meet our return eligibility requirements.

5. Refunds

5.1 Refund Methods

Upon approval of your return, refunds will be issued as follows:

  • Full Refund: To the original payment method used for the purchase;
  • Store Credit: As an alternative to a cash refund, at the customer's request.

5.2 Refund Amount

Refunds will include:

  • The full purchase price of the returned item(s);
  • Any applicable taxes paid.

The following are non-refundable:

  • Original shipping charges (unless the return is due to our error);
  • Return shipping costs (unless the return is due to our error);
  • Any restocking fees, if applicable (we will clearly disclose such fees at the time of purchase).

5.3 Refund Processing Time

Once your return is received and inspected, we will process your refund within 5 to 7 business days. Please note:

  • The time it takes for the refund to appear in your account depends on your payment provider;
  • Credit card refunds typically take 5 to 10 business days to reflect in your statement;
  • We will send you a confirmation email once your refund has been processed.

5.4 Partial Refunds

Partial refunds may be granted in the following circumstances:

  • Items returned with signs of use or damage;
  • Items missing parts, accessories, or original packaging;
  • Items returned beyond the return window but accepted at our discretion.

6. Damaged, Defective, or Incorrect Items

6.1 Reporting Issues

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt:

  • Within 48 hours of delivery for visible damage or incorrect items;
  • For defects that are not immediately apparent, please notify us as soon as they are discovered.

6.2 Resolution

For damaged, defective, or incorrect items, we will, at our discretion:

  • Issue a full refund including original shipping costs;
  • Send a replacement item at no additional cost;
  • Provide store credit in the amount of the purchase.

6.3 Documentation

To process your claim, please provide:

  • Your order number;
  • Clear photographs of the damage or defect;
  • A description of the issue.

7. Exchanges

If you wish to exchange an item for a different size, color, or variant, please contact us at [email protected]. Exchanges are subject to product availability. If the desired item is not available, we will process a refund or store credit instead.

Exchange shipping costs are the responsibility of the customer unless the exchange is due to our error.

8. Cancellations

8.1 Order Cancellation

Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. To cancel an order, please contact us immediately at [email protected] or +1 (866) 631-2571.

8.2 Cancellation After Shipping

Once an order has been shipped, it cannot be cancelled. You may return the item in accordance with this Refund Policy upon receipt.

9. International Returns

For international orders, return shipping costs, customs duties, and taxes are the responsibility of the customer unless the return is due to our error. Please ensure that returned items are properly declared to avoid customs delays.

10. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page, and the "Last Updated" date will be revised accordingly.

Your continued use of the Site or purchase of products after any changes constitutes your acceptance of the revised Refund Policy. We encourage you to review this policy periodically.

11. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], United States, without regard to its conflict of law principles.

In the United States, there is no federal law requiring businesses to offer refunds for buyer's remorse. However, we are committed to fair and transparent policies. Some states require businesses to conspicuously post their refund policy. This policy serves as our disclosure of return and refund terms.

12. Contact Us

If you have any questions, concerns, or comments regarding this Refund Policy, please contact us:

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